1. A method of converting messages and responses between text messages of a user at a first location and voice responses of at least one agent in an automatic contact distribution system at a second location having a plurality of agents and a plurality of format conversion plug-ins, comprising:
assigning a respective plug-in of the plurality of plug-ins to respective selected agents of the plurality of agents and activating the respective plug-in in response to the respective selected agent logging on;
receiving a text message in a text format at the automatic contact distribution system from the user at the first location via a network;
assigning one of the selected agents to handle the text message and enabling the plug-in assigned to the assigned selected agent in response to a determination that the plug-in is required;
converting in the enabled plug-in the text message from a text format to a voice message in a voice format;
converting in the enabled plug-in a voice response in the voice format from an agent to a text response in the text format, the voice response being in response to the converted text message; and
sending the text response from the second location to the first location via the network;
wherein text is sent to and received from the user such that the user appears to the user to communicate with the agent solely on a text basis, and wherein simultaneously, the agent appears to the agent to communicate with the user solely on a voice basis in substantially real time.
2. The method according to claim 1, wherein the user communicates with the agent on a web connection on a text basis, and the agent communicates with the user on a voice basis in substantially real time without establishing a high bandwidth voice channel.
3. The method according to claim 1, wherein the network is at least one of a local area network, a wide area network, and the Internet.
4. The method according to claim 1, wherein the second location is a communications system, and wherein the method further comprises:
providing at least one plug-in pre-configured for a respective agent that implements text-to-voice and voice-to-text conversion in the communications system;
assigning the at least one preconfigured plug-in to the respective agent and enabling the preconfigured plug-in for the respective agent when the respective agent becomes available; and
activating the at least one preconfigured plug-in for the agent when a text message is received at the communication system.
5. The method according to claim 4, wherein the communication system has a plurality of agents and a plurality of preconfigured plug-ins, and wherein the method further comprises determining for a respective agent of the plurality of agents at least one preconfigured plug-in, which is assigned to the respective agent.
6. The method according to claim 5, wherein the method further comprises activating the preconfigured plug-in for the agent when the agent logs onto the communication system.
7. The method according to claim 4, wherein the communication system is an automatic call distribution system.
8. A method of converting messages and responses between text messages of a user at a first location and voice responses of an agent in an automatic contact distribution system at a second location, comprising the steps of:
providing a plurality of agents and a plurality of format conversion plug-ins at the second location;
assigning at least one respective format conversion plug-in to each of respective agents of the plurality of agents;
receiving a text message in a text format at the second location from the first location via a network;
selecting the respective agent from the plurality of agents to respond to the text message;
activating the respective format conversion plug-in for the respective agent;
converting the text message from a text format to a voice message in a voice format in the respective format conversion plug-in;
converting a voice response in the voice format from an agent to a text response in the text format in the respective format conversion plug-in, the voice response being in response to the converted text message; and
sending the text response from the second location to the first location via the network;
wherein the user appears to the user to communicate with the agent on a text basis, and wherein simultaneously the agent appears to the agent to communicate with the user on a voice basis.
9. The method according to claim 8, wherein the user communicates with the agent on a web connection on a text basis, and the agent communicates with the user on a voice basis in substantially real time without establishing a voice path.
10. The method according to claim 8, wherein the network is at least one of a local area network, a wide area network, and the Internet.
11. An apparatus for converting messages and responses between text messages of a user at a first location and voice responses of at least one agent in an automatic contact distribution system at a second location having a plurality of agents and a plurality of format conversion plug-ins, comprising:
means for assigning a respective plug-in of the plurality of plug-ins to respective selected agents of the plurality of agents;
means for receiving a text message in a text format at the second location from the first location via a network;
means for assigning one of the selected agents to handle the text message;
means for enabling the plug-in assigned to the assigned selected agent to convert the text message from a text format to a voice message in a voice format in real-time;
means for enabling the plug-in assigned to the assigned selected agent to convert a voice response in the voice format from the assigned selected agent to a text response in the text format, the voice response being in response to the text message; and
means for sending the text response from the second location to the first location via the network;
wherein the user appears to the user to communicate with the agent solely on a text basis, and wherein the assigned selected agent appears to the agent to communicate with the user solely on a voice basis in a pseudo-real-time connection.
12. The apparatus according to claim 11, wherein the second location is a communication system, and wherein the method further comprises providing at least one plug-in that implements text-to-voice and voice-to-text conversion in the communication system;
assigning the at least one plug-in to the agent; and
activating the at least one plug-in for the agent when a text message is received at the communication system.
13. The apparatus according to claim 12, wherein the communication system has a plurality of agents and a plurality of plug-ins, and wherein the method further comprises determining for a respective agent of the plurality of agents at least one plug-in, which is assigned to the respective agent.
14. The apparatus according to claim 12, wherein the communication system is an automatic call distribution system.
15. The apparatus according to claim 11, wherein the user communicates with the agent on a web connection on a text basis, and the agent communicates with the user on a voice basis in substantially real time without establishing a voice path.
16. The apparatus according to claim 11, wherein the network is at least one of a local area network, a wide area network, and the Internet.
The claims below are in addition to those above.
All refrences to claim(s) which appear below refer to the numbering after this setence.
What is claimed is:
1. A device for imaging a printing form comprising:
a plurality of light sources;
imaging optics for producing a plurality of image spots of the light sources on the printing form, the imaging optics including at least one macro-optical system having refractive optical components,
wherein an optical path from the light sources to the image spots passes through the macro-optical system twice.
2. The device for imaging as recited in claim 1 wherein the macro-optical system has an optical axis and the optical path is off-axis.
3. The device for imaging as recited in claim 1 wherein the macro-optical system has an optical axis and the optical path runs symmetrically to the optical axis.
4. The device for imaging as recited in claim 1 wherein macro-optic system has a first principal plane and a second principal plane located on one side of the macro-optical system.
5. The device for imaging as recited in claim 1 further comprising at least one mirror associated with the macro-optical system.
6. The device for imaging as recited in claim 5 wherein the macro-optical system includes at least adaptive optic part or the at least one mirror is adaptive.
7. The device for imaging as recited in claim 1 wherein the macro-optical system includes at least one movable lens.
8. The device for imaging as recited in claim 1 wherein the light sources are individually addressable lasers.
9. The device for imaging as recited in claim 8 wherein the individually addressable lasers are diode lasers or solid lasers.
10. The device for imaging as recited in claim 8 wherein the individually addressable lasers are integrated on a bar.
11. The device for imaging as recited in claim 1 wherein the imaging optics includes a micro-optical system arranged downstream of the plurality of light sources and arranged upstream of the macro-optical system.
12. The device for imaging as recited in claim 8 wherein the imaging optics includes a micro-optical system arranged downstream of the individually addressable lasers allowing beam diameters of the light beams emerging from the lasers to be influenced independently of each other in two orthogonal axes.
13. The device for imaging as recited in claim 11 wherein the micro-optical system produces a virtual intermediate image projected by the macro-optical system.
14. The device for imaging as recited in claim 1 further comprising at least one light-deflecting element, light of the plurality of light sources being coupled into the macro-optical system via the at least one light-deflecting element.
15. The device for imaging as recited in claim 14 wherein the light-deflecting element is a Porro prism.
16. The device for imaging as recited in claim 1 wherein the macro-optical system is telecentric on both sides.
17. The device for imaging as recited in claim 1 wherein the macro-optical system provides 1:1 imaging.
18. The device for imaging as recited in claims 1 further comprising correction optics for adjusting an image size arranged downstream of the macro-optical system.
19. The device for imaging as recited in claim 18 wherein the correction optics includes a zoom lens system with two lenses.
20. The device for imaging as recited in claim 1 wherein neighboring image spots of the plurality of image spots of the light sources on the printing form have an equal distance a, equal distance a being a whole-number multiple of a minimum printing dot spacing p.
21. The device for imaging as recited in claim 20 wherein the number of the plurality of light sources is n, n being relatively prime to the number (ap).
22. A printing unit comprising at least one device for imaging as recited in claim 1.
23. A printing press comprising at least one printing unit as recited in claim 22.
24. A method for changing a relative position of an image spot with respect to a position of a printing form in a device for imaging a printing form, the device for imaging including a plurality of light sources and imaging optics for producing a plurality of image spots of the light sources on the printing form, the imaging optics including at least one macro-optical system, the method including:
moving a lens in the macro-optical system, the macro-optical system being traversed twice by an optical path from the light sources to the image spots.
25. The method as recited in claim 24 further comprising imaging the printing form.