1. A method for aiding in tuning of one or more speech applications, comprising:
receiving event data associated with a plurality of user interactions with at least one speech application script played by the one or more speech applications;
storing the event data in a database;
receiving a request for information;
retrieving at least a portion of the event data from the database based on the request;
identifying, using a voice stream analyzer device, potential problem areas with at least one speech application script, using the retrieved event data;
formulating a response to the request using the identified potential problem areas; and
presenting the response to aid in improving the performance of the at least one speech application script.
2. The method of claim 1, wherein the at least one speech application script is associated with a plurality of distributed speech application systems.
3. The method of claim 1, wherein the event data includes information regarding verbal and non-verbal exchanges that occurred during users’ interactions with the at least one speech application script.
4. The method of claim 1, wherein the retrieving event data includes:
generating a search query based on the request for information, and using the search query to identify event data in the database that is relevant to the search query.
5. The method of claim 1, wherein the formulating a response includes:
generating statistics based on the retrieved event data; and
using the statistics as the response to the request.
6. The method of claim 1, wherein the formulating a response includes:
organizing the retrieved event data to a form that satisfies the request; and
using the organized event data as the response to the request.
7. The method of claim 1, wherein the event data includes at least one of recognizer events, platform events, dialog module events, or application events.
8. The method of claim 1, wherein the potential problem areas include where users often asked for a human agent, where users typically disconnected the call, or where time-outs often occurred.
9. The method of claim 1, wherein the speech application script comprises a series of questions and prompts provided in response to user interactions with the one or more speech applications.
10. The method of claim 9, wherein the receiving event data associated with a plurality of user interactions includes:
playing a series of questions and prompts from the at least one speech application script that elicit information and guide in finding information of interest; and
receiving user interactions from the series of questions and prompts including verbal and non-verbal exchanges.
11. A voice stream analyzer connected to receive event data associated with a plurality of user interactions with a plurality of speech application scripts played by a plurality of distributed speech application systems, the voice stream analyzer comprising:
a database configured to store the event data received from the distributed speech application systems; and
an analysis engine configured to:
receive a request for information,
retrieve at least a portion of the event data from the database based on the request,
identify potential problem areas with at least one speech application script, using the retrieved event data;
formulate a response to the request using the identified potential problem areas; and
provide the response to aid in improving performance of at least one speech application script.
12. The voice stream analyzer of claim 11, wherein the event data includes information regarding verbal and non-verbal exchanges that occurred during users’ interactions with the at least one speech application script.
13. The voice stream analyzer of claim 11, wherein when retrieving the portion of the event data, the analysis engine is configured to:
generate a search query based on the request for information, and
use the search query to identify event data in the database that is relevant to the search query.
14. The voice stream analyzer of claim 11, wherein when formulating a response, the analysis engine is configured to:
generate statistics based on the retrieved event data, and
use the statistics as the response to the request.
15. The voice stream analyzer of claim 11, wherein when formulating a response, the analysis engine is configured to:
organize the retrieved event data to a form that satisfies the request, and
use the organized event data as the response to the request.
16. The voice stream analyzer of claim 11, further comprising:
a presentation engine configured to display the response on a graphical user interface.
17. The voice stream analyzer of claim 16, wherein when providing the response, the analysis engine is configured to provide the response to the presentation engine.
18. The voice stream analyzer of claim 11, wherein the event data includes at least one of recognizer events, platform events, dialog module events, or application events.
19. The voice stream analyzer of claim 11, wherein the potential problem areas include where users often asked for a human agent, where users typically disconnected the call, or where time-outs often occurred.
20. A system for aiding in tuning of one or more speech applications, comprising:
means for obtaining event data associated with a plurality of user interactions with at least one speech application script played by a plurality of distributed speech application systems;
means for storing the event data;
means for periodically analyzing the event data to identify potential problem areas with at least one speech application script; and
means for providing results of the periodic analyzing to aid in improving the performance of the at least one speech application script.
21. A network for facilitating tuning of speech application scripts, comprising:
a plurality of distributed speech application systems; and
a voice stream analyzer connected to the speech application systems, and configured to:
obtain event data associated with a plurality of user interactions with at least one speech application script played by the speech application systems,
store the event data,
receive a request for information,
retrieve stored event data that is relevant to the request,
identify potential problem areas with at least one speech application script played by the speech application systems, using the retrieved event data;
generate a response to the request using the identified potential problem areas, and
provide the response to aid in improving the performance of the at least one speech application script.
22. A method for aiding in tuning of one or more speech applications, comprising:
receiving event data associated with a plurality of user interactions with at least one speech application script played by one or more speech applications;
storing the event data in a database;
periodically analyzing the event data using a voice stream analyzer device, to identify potential problem areas with at least one speech application script;
generating results of the periodic analyzing; and
presenting the results to aid in improving the performance of the at least one speech application script.
23. A voice stream analyzer connected to receive event data associated with a plurality of user interactions with at least one speech application script played by a plurality of speech applications from a plurality of distributed speech application systems, the voice stream analyzer comprising:
a database configured to store the event data received from the distributed speech application systems; and
an analysis engine configured to:
periodically analyze the event data in the database to identify potential problem areas with at least one speech application script associated with the user interactions, and
provide results of the periodic analysis to aid in improving performance of the at least one speech application script.
The claims below are in addition to those above.
All refrences to claim(s) which appear below refer to the numbering after this setence.
1. A seal assembly for a bearing having a first ring with a first inner surface, a second ring with a second inner surface facing the first inner surface, and at least one bearing member disposed between the first inner surface of the first ring and the second inner surface of the second ring, the seal assembly comprising:
a first exterior seal attached to a first exterior backing, the first exterior seal including a first plurality of lips having a first configuration, the first exterior backing engaging the first ring to hold the first plurality of lips against the second inner surface of the second ring, the first exterior backing extending away from the first inner surface of the first ring past the second inner surface of the second ring; and
a first interior seal with a second plurality of lips having a second configuration different from the first configuration, the first interior seal being attached to a first interior backing, the first interior seal and the first interior backing being oriented, at least in part, between the first exterior seal and the at least one bearing member, the first interior backing engaging the second ring to hold the second plurality of lips against the first inner surface of the first ring.
2. The seal assembly of claim 1, wherein the bearing rotatably supports a disc of an agricultural disc gang assembly.
3. The seal assembly of claim 1, wherein the first ring includes a first shoulder, the first exterior backing engaging the first ring through a press-fit connection, with a first contact portion of the first exterior backing seating against the first shoulder.
4. The seal assembly of claim 3, wherein the first ring includes a first groove adjacent to the first shoulder, and the first exterior backing includes a first deformable engagement portion adjacent the first contact portion, the first deformable engagement portion being deformed to extend into the first groove to secure the first exterior backing to the first ring.
5. The seal assembly of claim 1, wherein the second ring includes a second shoulder, the first interior backing engaging the second ring through a press-fit connection, with a second contact portion of the first interior backing seating against the second shoulder.
6. The seal assembly of claim 5, wherein the second ring includes a second groove adjacent to the second shoulder and the first interior backing includes a second deformable engagement portion adjacent the second contact portion, the second deformable engagement portion being deformed to extend into the second groove to secure the first interior backing to the second ring.
7. The seal assembly of claim 1, wherein the first interior backing extends away from the second inner surface of the second ring past the first inner surface of the first ring.
8. The seal assembly of claim 1, wherein the first exterior seal includes a first annular body portion, the first plurality of lips extending away from the first annular body portion to contact the second inner surface of the second ring; and
wherein the first interior seal includes a second annular body portion, the second plurality of lips extending away from the second annular body portion to contact the first inner surface of the first ring.
9. The seal assembly of claim 8, wherein the first plurality of lips of the first exterior seal includes fewer lips than the second plurality of lips of the first interior seal.
10. The seal assembly of claim 8, wherein at least a first lip included in the first plurality of lips of the first exterior seal is thicker, along an axial direction from the perspective of the bearing, than at least a second lip included in the second plurality of lips of the first interior seal.
11. A seal assembly for a bearing having a first ring with a first inner surface, a second ring with a second inner surface facing the first inner surface, and at least one bearing member disposed between the first inner surface of the first ring and the second inner surface of the second ring, the seal assembly comprising:
a first exterior seal attached to a first exterior backing, the first exterior backing including a first annular body engaging the first ring with a press-fit connection to hold the first exterior seal against the second inner surface of the second ring, the first annular body of the first exterior backing extending away from the first inner surface of the first ring past the second inner surface of the second ring; and
a first interior seal attached to a first interior backing, the first interior backing being oriented between the first exterior seal and both the first interior seal and the at least one bearing member, the first interior backing including a second annular body engaging the second ring with a press-fit connection to hold the first interior seal against the first inner surface of the first ring.
12. The seal assembly of claim 11, wherein the bearing rotatably supports a disc of an agricultural disc gang assembly.
13. The seal assembly of claim 11, wherein the first ring includes a first shoulder separating the first inner surface into a first portion and a second portion, the first portion being farther from the second inner surface than the second portion; and
wherein a first contact portion of the first exterior backing seats against the first shoulder when the first exterior backing engages the first ring.
14. The seal assembly of claim 13, wherein the first portion of the first inner surface includes a first groove adjacent to the first shoulder, and the first exterior backing includes a first deformable engagement portion adjacent the first contact portion, the first deformable engagement portion being deformed to extend into the first groove to secure the first exterior backing to the first ring.
15. The seal assembly of claim 11, wherein the second ring includes a second shoulder separating the second inner surface into a first portion and a second portion, the first portion being farther form the first inner surface than the second portion; and
wherein a second contact portion of the first interior backing seats against the second shoulder when the first interior backing engages the second ring.
16. The seal assembly of claim 15, wherein the first portion of the second inner surface includes a second groove adjacent to the second shoulder, and the first interior backing includes a second deformable engagement portion adjacent the second contact portion, the second deformable engagement portion being deformed to extend into the second groove to secure the first interior backing to the second ring.
17. The seal assembly of claim 11, wherein the first interior backing extends away from the second inner surface of the second ring past the first inner surface of the first ring.
18. The seal assembly of claim 11, wherein the first exterior seal includes a first set of one or more lips extending away from the first annular body portion to contact the second inner surface of the second ring; and
wherein the first interior seal includes a second set of one or more lips extending away from the second annular body portion to contact the first inner surface of the first ring.
19. The seal assembly of claim 18, wherein the first set of lips of the first exterior seal includes two or fewer lips and the second set of lips of the first interior seal includes three or more lips.
20. The seal assembly of claim 18, wherein at least a first lip included in the first plurality of lips is thicker, along an axial direction from the perspective of the bearing, than at least a second lip included in the second plurality of lips.