1. A method for handling contacts and agents in a contact center system comprising:
comparing a first measure of performance of a first method for pairing the contacts and the agents with a second measure of performance of a second method for pairing the contacts and the agents.
2. The method of claim 1, wherein the first method for pairing contacts and agents pairs a random contact with a first available agent.
3. The method of claim 1, wherein the first method for pairing contacts and agents uses a round-robin method to pair the contacts and the agents.
4. The method of claim 1, wherein the second method is capable of selecting an out-of-order contact based on information about a first available agent.
5. The method of claim 1, wherein the second method is capable of selecting an out-of-order agent based on information about a first contact to arrive at a contact queue.
6. The method of claim 1, further comprising reporting a cumulative effect of using the first method instead of the second method over a period of time.
7. The method of claim 1, further comprising cycling between using the first method and using the second method for pairing the contacts and the agents over a period of time.
8. A system for handling contacts and agents in a contact center system comprising:
a processor communicatively coupled to the contact center system, wherein the processor is configured to:
compare a first measure of performance of a first method for pairing the contacts and the agents with a second measure of performance of a second method for pairing the contacts and the agents.
9. The system of claim 8, wherein the first method for pairing contacts and agents pairs a random contact with a first available agent.
10. The system of claim 8, wherein the first method for pairing contacts and agents uses a round-robin method to pair the contacts and the agents.
11. The system of claim 8, wherein the second method is capable of selecting an out-of-order contact based on information about a first available agent.
12. The system of claim 8, wherein the second method is capable of selecting an out-of-order agent based on information about a first contact to arrive at a contact queue.
13. The system of claim 8, wherein the processor is further configured to report a cumulative effect of using the first method instead of the second method over a period of time.
14. The system of claim 8, wherein the processor is further configured to cycle between using the first method and using the second method for pairing the contacts and the agents over a period of time.
15. An article of manufacture for handling contacts and agents in a contact center system comprising:
a non-transitory processor readable medium; and
instructions stored on the medium;
wherein the instructions are configured to be readable from the medium by a processor communicatively coupled to the contact center system and thereby cause the processor to operate so as to:
compare a first measure of performance of a first method for pairing the contacts and the agents with a second measure of performance of a second method for pairing the contacts and the agents.
16. The article of manufacture of claim 15, wherein the first method for pairing contacts and agents pairs a random contact with a first available agent.
17. The article of manufacture of claim 15, wherein the second method is capable of selecting an out-of-order contact based on information about a first available agent.
18. The article of manufacture of claim 15, wherein the second method is capable of selecting an out-of-order agent based on information about a first contact to arrive at a contact queue.
19. The article of manufacture of claim 15, wherein the processor is caused to operate further so as to report a cumulative effect of using the first method instead of the second method over a period of time.
20. The article of manufacture of claim 15, wherein the processor is caused to operate further so as to cycle between using the first method and using the second method for pairing the contacts and the agents over a period of time.
The claims below are in addition to those above.
All refrences to claim(s) which appear below refer to the numbering after this setence.
1. A subjective optometric apparatus comprising:
a main body;
an Alvarez lens provided in the main body, the Alvarez lens having its refraction characteristics continuously changed in response to relative displacement of a pair of optical elements;
earpiece members to be placed on the ears of a subject and a nose pad member to be held in contact with the nose of the subject, the earpiece members and the nose pad member being provided on the main body and having fixed movable ranges so as to allow adjustment according to a positional relationship between the ears and the nose of the subject; and
a lock mechanism for switching the earpiece members and the nose pad member with a single operation between an unlocked state which allows the earpiece members and the nose pad member to move freely within the movable ranges and a locked state in which the earpiece members and the nose pad member are fixed at desired positions within the movable ranges.
2. A subjective optometric apparatus according to claim 1, wherein the main body is equipped with a forehead rest member to be held in contact with the forehead of the subject when the main body is attached to the subject,
wherein the forehead rest member has a fixed movable range which allows its adjustment according to a positional relationship between the forehead rest member and the forehead of the subject, and
wherein the lock mechanism switches, in synchronization with the switching of the earpiece members and the nose pad member between the unlocked state and the locked state, the forehead rest member between an unlocked state which allows the forehead rest member to move freely within the movable range and a locked state in which the forehead rest member is fixed at a desired position within the movable range.
3. A subjective optometric apparatus comprising:
a main body;
an Alvarez lens provided in the main body, the Alvarez lens having its refraction characteristics continuously changed in response to relative displacement of a pair of optical elements;
earpiece members to be placed on the ears of a subject and a forehead rest member to be held in contact with the forehead of the subject, the earpiece members and the forehead rest member being provided on the main body and having fixed movable ranges so as to allow adjustment according to a positional relationship between the ears and the forehead of the subject; and
a lock mechanism for switching the earpiece members and the forehead rest member with a single operation between an unlocked state which allows the earpiece members and the forehead rest member to move freely within the movable ranges and a locked state in which the earpiece members and the forehead rest member are fixed at desired positions within the movable ranges.
4. A subjective optometric apparatus according to any one of claims 1 to 3, wherein the lock mechanism comprises biasing means for biasing the device to be in the locked state.