1. A cell search method performed in a terminal, the method comprising:
being allocated a terminal-specific signal from a base station; and
transmitting the terminal-specific signal when a cell search is triggered.
2. The method of claim 1, further comprising:
receiving information about a set of candidate cells corresponding to the terminal-specific signal from the base station; and
performing a cell search based on the received information about the set of candidate cells.
3. The method of claim 1, wherein the terminal-specific signal is a sounding reference signal (SRS).
4. The method of claim 1, wherein the terminal-specific signal is a unique signal of the terminal by which a plurality of small cell base stations distinguish the terminal from other terminal.
5. The method of claim 1, wherein the terminal-specific signal is configured by using a resource predetermined by the base station and a plurality of small cell base stations.
6. A cell search method performed in a base station, the method comprising:
allocating a terminal-specific signal to a terminal which establishes a connection with the base station;
transmitting information about the terminal-specific signal to a plurality of small cell base stations;
receiving measurement result information on the terminal-specific signal from the plurality of small cell base stations; and
configuring a set of candidate small cells for the terminal based on the measurement result information.
7. The method of claim 6, wherein the terminal-specific signal is a sounding reference signal (SRS).
8. The method of claim 6, wherein the set of candidate small cells includes at least one small cell base station reception power of which is larger than a predetermined threshold power among the plurality of small cell base stations.
9. The method of claim 6, further comprising transmitting information about the set of candidate small cells to the terminal, wherein the information about the set of candidate small cells is transmitted to the terminal in a form of a measurement set list.
10. The method of claim 6, further comprising determining a small cell base station having the largest reception power as a serving base station for the terminal
11. A cell search method performed in a small cell base station, the method comprising:
receiving information about a terminal-specific signal allocated to a terminal from a base station;
monitoring a resource corresponding to the terminal-specific signal based on the information about the terminal-specific signal;
when the terminal-specific signal is received, performing measurement on the received terminal-specific signal; and
transmitting a measurement result on the terminal-specific signal to the base station.
12. The method of claim 11, wherein, in the performing measurement and the transmitting a measurement result, the terminal-specific signal is received two or more times, and measurement results are obtained by performing measurements on the received measurement results, and an average value of the measurement results is obtained and reported to the base station.
The claims below are in addition to those above.
All refrences to claim(s) which appear below refer to the numbering after this setence.
1. A method in a computer system for tracking the productivity of technical support specialists in a call center environment, the method comprising:
displaying on a display device a form for entry of timecard and exception information;
receiving from a technical support specialist using the client computer system timecard information and exception information, the timecard information indicating periods when the technical support specialist was performing normal activity and the exception information indicating exceptions to the normal activity, the exception information including a type of the exception; and
sending the timecard and exception information to a server computer system; and
receiving the timecard and exception information sent by each of the plurality of the client computer systems;
storing the timecard and exception information in a database; and
providing a plurality of reports for analyzing the productivity of the technical supports specialists based on the timecard and exception information stored in the database.
2. The method of claim 1 including under control of the plurality of client computer systems, displaying the possible types of exceptions so that the technical support specialist can indicate the type of exception.
3. The method of claim 1 wherein the timecard information is entered using a timecard metaphor.
4. A method in a computer system for tracking the productivity of users, the method comprising:
retrieving from a server computer system timecard information and exception information for a user;
displaying on a display device the retrieved timecard and exception information and an area for entry of additional timecard and exception information;
receiving from the user entry of additional timecard information and exception information, the timecard information indicating periods when the user was performing normal activity and the exception information indicating exceptions to the normal activity, the exception information including a type of the exception and length of the exception; and
sending to the server computer system received timecard and exception information.
5. The method of claim 4 wherein the server computer system
receives the timecard and exception information for each of a plurality of users;
stores the timecard and exception information in a database; and
provides a plurality of reports for analyzing the productivity of the users based on the timecard and exception information stored in the database.
6. The method of claim 5 wherein the database includes tables for storing an indication of whether a user has any recorded information for a date.
7. The method of claim 4 wherein before retrieving timecard and exception information from the server computer, establishing a connection with the server computer.
8. The method of claim 4 including displaying the possible types of exceptions so that the user can indicate the type of exception.
9. A method in a computer system for tracking the productivity of users, the method comprising:
displaying on a display device a form for entry of exception information;
receiving from a user exception information, the exception information indicating exceptions to normal activity, the exception information including a type of the exception and length of the exception; and
sending the received exception information to a server computer system; and
receiving the exception information sent by each of a plurality of users at the server computer system and storing the exception information in a database.
10. The method of claim 9 including providing a plurality of reports for analyzing the productivity of the users based on the timecard and exception information stored in the database.
11. The method of claim 9 including displaying the possible types of exceptions so that the user can indicate the type of exception.
12. The method of claim 9 including receiving and storing timecard information.
13. A computer system for tracking the productivity of users in a call center environment, comprising:
a client component that displays on a display device an area for entry of timecard and exception information; that receives timecard information from a user and exception information, the timecard information indicating periods when the technical support specialist was performing normal activity and the exception information indicating exceptions to the normal activity, the exception information including a type of the exception and length of the exception; and that sends the received timecard and exception information; and
a server component that receives the sent timecard and exception information; that stores the timecard and exception information in a database; and that provides a plurality of reports for analyzing the productivity of the users based on the timecard and exception information stored in the database.
14. The system of claim 13 wherein the client component executes on a client computer system and the server component executes on a server computer system and the client and server computer system are connected by a local area network.
15. The system of claim 13 wherein the client component displays the possible types of exceptions so that the user can indicate the type of exception.
16. The system of claim 13 wherein the client component includes a timer for timing the length of an exception.
17. The system of claim 13 wherein the client component uses a timecard metaphor for entering timecard information.
18. The system of claim 13 wherein the client component retrieves previously received timecard and exception information from the server component and displays the retrieved information to the user.
19. A computer-readable medium containing instructions that when executed cause a computer system to track the productivity of users by:
displaying on a display device an area for entry of timecard and exception information;
receiving from a user entry of timecard information and exception information, the timecard information indicating periods when the user was performing normal activity and the exception information indicating exceptions to the normal activity, the exception information including a type of the exception and length of the exception; and
sending to a server computer system the received timecard and exception information.
20. The computer-readable medium of claim 19 wherein the server computer system
receives the timecard and exception information for each of a plurality of users;
stores the timecard and exception information in a database; and
provides a plurality of reports for analyzing the productivity of the users based on the timecard and exception information stored in the database.
21. The computer-readable medium of claim 20 wherein the database includes tables for storing an indication of whether a user has any recorded information for a date.
22. The computer-readable medium of claim 19 wherein before sending to the server computer system the received timecard and exception information, establishing a connection with the server computer system.
23. The computer-readable medium of claim 19 including displaying the possible types of exceptions so that the user can indicate the type of exception.
24. A method in a computer system for entry of time information, the method comprising:
displaying an indicator of time entry and an indicator of time entry exception;
receiving from a user a selection of the displayed indicator of time entry;
in response to receiving the selection of the indicator of time entry, enabling receiving of a time entry from the user;
receiving from the user a selection of the displayed indicator of time entry exception; and
in response to receiving the selection of the displayed indicator of time entry exception, enabling receiving of a time entry exception from the user.
25. The method of claim 24 wherein received time entries alternately indicate start and stop of user activity.
26. The method of claim 24 wherein enabling receiving of a time entry exception includes displaying a list of types of time entry exceptions.
27. The method of claim 26 including receiving from the user a selection of a displayed type of time entry exception.
28. The method of claim 24 including after enabling receiving of a time entry from the user, receiving from the user an indication of a time.
29. The method of claim 24 including after enabling receiving of a time entry exception from the user, receiving an indication of a type of the time entry exception.
30. The method of claim 24 including after enabling receiving of a time entry exception from the user, receiving an indication of length of the time entry exception.
31. The method of claim 24 including after enabling receiving of a time entry exception from the user, receiving an indication of notes relating to the time entry exception.