1. A method, comprising:
producing a framing assembly pattern for a micro-actuator from a thin planar piece of material, the framing assembly pattern including:
a base piece to be coupled to the head gimbal assembly;
a first arm; and
a second arm;
bending the first arm into a position perpendicular to the base piece;
bending a first support into a position perpendicular to the first arm, the first support to be coupled to a connection plate to electrically couple a magnetic head to a printed circuit assembly;
bending the second arm into a position perpendicular to the base piece;
bending a second support for the connection plate into a position perpendicular to the second arm, wherein the first arm extends continuously to attach to the base piece to the first support, and the second arm extends continuously to attach to the base piece, and wherein the first and second arms continuously extend perpendicularly to the base, the first support and the second support; and
coupling a magnetic readwrite head to the framing assembly to form \u2018U\u2019-shaped micro actuator.
2. The method of claim 1, further comprising coupling the framing assembly to a suspension assembly of the head gimbal assembly.
3. The method of claim 1, wherein the framing assembly is comprised of metal.
4. The method of claim 1, further comprising bending a support base of the base piece in a position perpendicular to a rear support of the base piece, the support base to be coupled the head gimbal assembly.
5. The method of claim 4, wherein the first arm and the second arm are bent perpendicular to the rear support in a position further perpendicular to the support base.
6. The method of claim 1, further comprising a first strip of piezoelectric actuator material coupled to the first arm.
7. The method of claim 1, further comprising a second strip of piezoelectric actuator material coupled to the second arm.
8. The method of claim 1, wherein the framing assembly pattern is produced by cutting the framing assembly pattern from the thin planar piece of material.
9. The method of claim 1, wherein the framing assembly pattern is produced by cutting away excess material from the thin planar piece of material, then separating a remaining set of framing assembly patterns.
The claims below are in addition to those above.
All refrences to claim(s) which appear below refer to the numbering after this setence.
1. A method for analyzing the performance of a center handling calls, comprising
confirming that the audio records of a plurality of calls have been received by the center handling calls,
having the audio records analyzed to identify the occurrences of events in the plurality of calls,
identifying at least one call property representative of a sequence of one or more events which occurs in the plurality of calls,
generating a browseable user interface listing the plurality of calls having the identified call property.
2. A method according to claim 1, wherein the identified call property is a performance metric representative of the effectiveness of the center handling calls.
3. A method according to claim 2, further comprising receiving a user input indicating a target performance metric for the plurality of calls.
4. A method according to claim 3, further comprising determining whether the performance metric in the plurality of calls meets the target performance metric, and generating an alert if the performance metric of the plurality of calls does not correspond to the target performance metric.
5. A method according to claim 1, further comprising generating an alert based on at least one call property.
6. A method according to claim 1, further comprising sorting the list of calls based on at least one call property.
7. A method according to claim 1, further comprising filtering the list of calls such that a subset of the plurality of calls is displayed based on at least on one call property.
8. A method according to claim 1, further comprising allowing a user to select a call in the list of calls, wherein selection results in displaying a list of events which occurred during the selected call.
9. A method according to claim 8, further comprising allowing the user to playback at least a portion of the audio record of the selected call.
10. A method according to claim 9, wherein the at least a portion of the audio record comprises a portion of the audio record between a start time and end time associated with an identified event in the selected call.
11. A method according to claim 1, further comprising allowing a user to define a characteristic audio pattern which occurs in the audio record as an event.
12. A method according to claim 1, wherein identifying the at least one call property comprises identifying a predetermined sequence of events stored in a database of call events.
13. A method according to claim 1, wherein the identified call property represents a final state of the call.
14. A method according to claim 13, wherein the final state of the call comprises at least one of: billing, payment, unintentional dropped call, intentional dropped call, on hold, routed to call agent, or a final user input into an interactive voice response system.
15. A method according to claim 1, wherein the identified call property is based on a pattern of at least one or more inputs to an interactive voice response system.
16. A method according to claim 1, wherein the identified call property comprises at least one of: a caller phone number, a date of the call, a time of the call, the duration of the call, or the time the call was routed to a live agent.
17. A system for analyzing the performance of a center handling calls, comprising
a call analyzer configured to
confirm that the audio records of a plurality of calls handled by a center handling calls have been received,
have the audio records analyzed to identify the occurrences of events in the plurality of calls, and
identify at least one call property representative of a pattern of one or more events which occurs in the plurality of calls, and
a browseable user interface configured to list a plurality of calls having at least one identified call property.
18. A system according to claim 17, wherein the identified call property is a performance metric representative of the effectiveness of the center handling calls.
19. A system according to claim 18, wherein the call analyzer is further configured to receive a user input indicating a target performance metric for the plurality of calls.
20. A system according to claim 19, wherein the call analyzer is further configured to determine whether the performance metric in the plurality of calls meets the target performance metric and to generate an alert if the performance metric of the plurality of calls does not correspond to the target performance metric.
21. A system according to claim 17, wherein the call analyzer is further configured to generate an alert based on at least one call property.
22. A system according to claim 17, wherein the browseable user interface is configured to allow the user to sort the list of calls based at least on one call property.
23. A system according to claim 17, wherein the browseable user interface is configured to allow the user to filter the list of calls such that a subset of the plurality of calls is displayed based at least one call property.
24. A system according to claim 17, wherein the browseable user interface is further configured to allow a user to select a call in the list of calls, wherein selection results in displaying a list of events which occurred during the selected call.
25. A system according to claim 24, wherein the browseable user interface is further configured to allow the user to playback at least a portion of the audio record of the selected call.
26. A system according to claim 25, wherein the at least a portion of the audio record comprises a portion of the audio record between a start time and end time associated with an identified event in the selected call.
27. A system according to claim 17, wherein the call analyzer is further configured to allow a user to define a characteristic audio pattern which occurs in the audio record as an event.
28. A system according to claim 17, wherein identifying at least one call property comprises identifying a predetermined sequence of events stored in a database of call events.
29. A system according to claim 17, wherein the identified call property represents a final state of the call.
30. A system according to claim 29, wherein the final state of the call comprises at least one of: billing, payment, unintentional dropped call, intentional dropped call, on hold, routed to call agent, or a final user input into an interactive voice response system.
31. A system according to claim 17, wherein the identified call property is based on a pattern of at least one or more inputs to an interactive voice response system.
32. A system according to claim 17, wherein the identified call property comprises at least one of: a caller phone number, a date of the call, a time of the call, the duration of the call, or the time the call was routed to a live agent.