1. An image forming device management system comprising a customer system and a center system linked by a network, the customer system having a plurality of image forming devices and at least one management apparatus connected onto a LAN at a customer location, the center system having one or a plurality of computers, the image forming device management system comprising:
monitoring means, provided in the management apparatus, for monitoring operating conditions of the image forming devices on the LAN;
storing means, provided in the management apparatus, for storing results of the monitoring of the operating conditions by the monitoring means;
failure detecting means, provided in the management apparatus, for detecting a failure in any of the image forming devices on the LAN;
first message means, provided in the management apparatus, for transmitting a failure message to the center system via the network when the failure is detected by the failure detecting means, the failure message including a data provided to identify the failure;
retrieval means, provided in the center system, for receiving the failure message transmitted by the first message means, and for accessing a database of the center system using the data of the received failure message to produce results of the accessing; and
second message means, provided in the center system, for extracting a service department ID from the database based on the accessing results produced by the retrieval means, and for transmitting a service request message to a service department indicated by the service department ID.
2. The image forming device management system according to 1, wherein the management apparatus is configured such that the management apparatus can be selectively set in one of an auto message mode or a manual message mode, and, when the management apparatus is set in the auto message mode, the first message means automatically transmits the failure message to the center system upon occurrence of the failure, and, when the management apparatus is set in the manual message mode, the first message means transmits the failure message to the center system in response to a manual operation performed on the management apparatus by an operator.
3. The image forming device management system according to 2, wherein the management apparatus is configured such that the setting of the management apparatus in one of the auto message mode or the manual message mode can be changed in response to a manual operation performed on the management apparatus by the operator.
4. The image forming device management system according to 2, wherein the management apparatus is configured such that the setting of the management apparatus in one of the auto message mode or the manual message mode can be changed in response to a setting command remotely sent to the management apparatus by the center system.
5. The image forming device management system according to 1, wherein the center system further includes maintenance means for changing a message destination setting data, stored in the management apparatus, to a new data by remotely transmitting a setting command from the center system to the management apparatus.
6. The image forming device management system according to 1, wherein the center system further includes maintenance means for changing a device-type-basis message destination setting data, stored in the management apparatus with respect to respective types of the image forming devices, to a new data by remotely transmitting a setting command from the center system to the management apparatus.
7. The image forming device management system according to 1, wherein the customer system further comprises a communication adapter configured to connect the management apparatus through the communication adapter to the network, and a communication line, configured for one of the image forming devices to connect to the network, is shared with the management apparatus by using the communication adapter.
8. The image forming device management system according to 5, wherein the message destination setting data stored in the management apparatus includes at least a destination telephone number, and the maintenance means changes the destination telephone number to a new destination telephone number by remotely transmitting a predetermined destination setting command code to the management apparatus.
9. The image forming device management system according to 5, wherein the message destination setting data stored in the management apparatus includes at least a destination electronic mail address, and the maintenance means changes the destination electronic mail address to a new destination electronic mail address by remotely transmitting a predetermined destination setting command code to the management apparatus.
10. The image forming device management system according to 5, wherein the message destination setting data stored in the management apparatus includes at least a destination network address, and the maintenance means changes the destination network address to a new destination network address by remotely transmitting a predetermined destination setting command code to the management apparatus.
11. A center system for use in an image forming device management system comprising a customer system and the center system linked by a network, the customer system having a plurality of image forming devices and at least one management apparatus connected onto a LAN at a customer location, the center system having one or a plurality of computers, the center system comprising:
retrieval means for receiving a failure message transmitted by the management apparatus via the network, and for accessing a database of the center system using a data contained in the received failure message so as to produce results of the accessing; and
message means for extracting a service department ID from the database based on the accessing results produced by the retrieval means, and for transmitting a service request message to a service department indicated by the service department ID.
12. The center system according to 11, further comprising maintenance means for changing a message destination setting data, stored in the management apparatus, to a new data by remotely transmitting a setting command from the center system to the management apparatus.
13. The center system according to 11, further comprising maintenance means for changing a device-type-basis message destination setting data, stored in the management apparatus with respect to respective types of the image forming devices, to a new data by remotely transmitting a setting command from the center system to the management apparatus.
14. The center system according to 12, wherein the message destination setting data stored in the management apparatus includes at least a destination telephone number, and the maintenance means changes the destination telephone number to a new destination telephone number by remotely transmitting a predetermined destination setting command code to the management apparatus.
15. The center system according to 12, wherein the message destination setting data stored in the management apparatus includes at least a destination electronic mail address, and the maintenance means changes the destination electronic mail address to a new destination electronic mail address by remotely transmitting a predetermined destination setting command code to the management apparatus.
16. The center system according to 12, wherein the message destination setting data stored in the management apparatus includes at least a destination network address, and the maintenance means changes the destination network address to a new destination network address by remotely transmitting a predetermined destination setting command code to the management apparatus.
17. A management method for an image forming device management system comprising a customer system and a center system linked by a network, the customer system having a plurality of image forming devices and at least one management apparatus connected onto a LAN at a customer location, the center system having one or a plurality of computers, the management method comprising the steps of:
monitoring operating conditions of the image forming devices on the LAN by the management apparatus;
storing results of the monitoring of the operating conditions of the image forming devices;
detecting a failure in any of the image forming devices on the LAN by the management apparatus;
transmitting a failure message from the management apparatus to the center system via the network when the failure is detected, the failure message including a data provided to identify the failure;
receiving the failure message, transmitted by the management apparatus, at the center system;
accessing a database of the center system using the data of the received failure message so as to produce results of the accessing;
extracting a service department ID from the database based on the accessing results; and
transmitting a service request message from the center system to a service department indicated by the service department ID.
18. A management method for a center system in an image forming device management system comprising a customer premise system and a center system linked by a network, the customer system having a plurality of image forming-devices and at least one management apparatus connected onto a LAN at a customer location, the center system having one or a plurality of computers, the management method comprising:
receiving a failure message transmitted by said at least one management apparatus via the network;
accessing a database of the center system using a data contained in the received failure message to produce results of the accessing;
extracting a service department ID from the database based on the accessing results; and
transmitting a service request message to a service department indicated by the service department ID.
19. An image forming device management system comprising a customer system and a center system linked by a network, the customer system having a plurality of image forming devices ad at least one management apparatus connected onto a LAN at a customer location, the center system having one or a plurality of computers, the image forming device management system comprising:
a monitoring unit provided in said at least one management apparatus and configured to monitor operating conditions of the image forming devices on the LAN;
a storing unit provided in said at least one management apparatus and configured to store results of the monitoring of the operating conditions by the monitoring unit;
a failure detecting unit provided in said at least one management apparatus and configured to detect a failure in any of the image forming devices on the LAN;
a first message unit provided in said at least one management apparatus and configured to transmit a failure message to the center system via the network when the failure is detected by the failure detecting unit, the failure message including a data provided to identify the failure;
a retrieval unit provided in the center system and configured to receive the failure message transmitted by the first message unit, and to access a database of the center system using the data of the received failure message to produce results of the access; and
a second message unit provided in the center system and configured to extract a service department ID from the database based on the access results produced by the retrieval unit, and to transmit a service request message to a service department indicated by the service department ID.
20. A center system for use in an image forming device management system comprising a customer system and the center system linked by a network, the customer system having a plurality of image forming devices and at least one management apparatus connected onto a LAN at a customer location, the center system having one or a plurality of computers, the center system comprising:
a retrieval unit configured to receive a failure message transmitted by said at least one management apparatus via the network, and to access a database of the center system using a data contained in the received failure message to produce results of the access; and
a message unit configured to extract a service department ID from the database based on the access results produced by the retrieval unit, and to transmit a service request message to a service department indicated by the service department ID.
21. A management apparatus for use in an image forming device management system comprising a customer system and a center system linked by a network, the customer system having a plurality of image forming devices and the management apparatus connected onto a LAN at customer location, the center system having one or a plurality of computers, the management apparatus comprising:
monitoring means for monitoring operating conditions of the image forming devices on the LAN;
storing means for storing results of the monitoring of the operating conditions by the monitoring means;
failure detecting means for detecting a failure in any of the image forming devices on the LAN; and
message means for transmitting a failure message to the center system via the network when a failure is detected by the failure detecting means, the failure message including a data provided to identify the failure; wherein
the management apparatus is configured such that the management apparatus can be selectively set in one of an auto message mode or a manual message mode, and, when the management apparatus is set in the auto message mode, the message means automatically transmits the failure message to the center system upon occurrence of the failure, and, when the management apparatus is set in the manual message mode, the message means transmits the failure message to the center system in response to a manual operation performed on the management apparatus by an operator.
22. The management apparatus according to 21, wherein the management apparatus is configured such that the setting of the management apparatus in one of the auto message mode or the manual message mode can be changed in response to the manual operation performed on the management apparatus by the operator.
23. A device management system comprising a customer system and a center system linked by a network, the customer system having a plurality of devices and at least one management apparatus connected onto a LAN at a customer location, the center system having one or a plurality of computers, the device management system comprising:
monitoring means, provided in the management apparatus, for monitoring operating conditions of the devices on the LAN;
storing means, provided in the management apparatus, for storing results of the monitoring of the operating conditions by the monitoring means;
failure detecting means, provided in the management apparatus, for detecting a failure in any of the devices on the LAN;
first message means, provided in the management apparatus, for transmitting a failure message to the center system via the network when the failure is detected by the failure detecting means, the failure message including a data provided to identify the failure;
retrieval means, provided in the center system, for receiving the failure message transmitted by the first message means, and for accessing a database of the center system using the data of the received failure message to produce results of the accessing; and
second message means, provided in the center system, for extracting a service department ID from the database based on the accessing results produced by the retrieval means, and for transmitting a service request message to a service department indicated by the service department ID.
24. A center system for use in a device management system comprising a customer system and the center system linked by a network, the customer system having a plurality of devices and at least one management apparatus connected onto a LAN at a customer location, the center system having one or a plurality of computers, the center system comprising:
retrieval means for receiving a failure message transmitted by the management apparatus via the network, and for accessing a database of the center system using a data contained in the received failure message so as to produce results of the accessing; and
message means for extracting a service department ID from the database based on the accessing results produced by the retrieval means, and for transmitting a service request message to a service department indicated by the service department ID.
25. A center system for use in a device management system comprising a customer system and the center system linked by a network, the customer system having a plurality of devices and at least one management apparatus connected onto a LAN at a customer location, the center system having one or a plurality of computers, the center system comprising:
a retrieval unit configured to receive a failure message transmitted by said at least one management apparatus via the network, and to access a database of the center system using a data contained in the received failure message to produce results of the access; and
a message unit configured to extract a service department ID from the database based on the access results produced by the retrieval unit, and to transmit a service request message to a service department indicated by the service department ID.
The claims below are in addition to those above.
All refrences to claim(s) which appear below refer to the numbering after this setence.
1. A compound of Formula I:
or a pharmaceutically acceptable salt, hydrate, polymorph, solvate, prodrug, enantiomer, or stereoisomer thereof, wherein
R1 represents
R2 represents
each a is independently 2, 3 or 7;
each b is independently 3, 5 or 6;
each e is independently 1, 2 or 6;
each c and each d are each independently H, D, \u2014OH, \u2014OD, C1-C6-alkyl, \u2014NH2 or \u2014COCH3; and
each n is independently 1, 2, 3, 4 or 5.
2. A pharmaceutical composition comprising a compound of claim 1 and a pharmaceutically acceptable carrier.
3. The pharmaceutical composition of claim 2, wherein said pharmaceutical composition is formulated to treat the underlying etiology with an effective amount administering the patient in need by oral administration, delayed release or sustained release, transmucosal, syrup, topical, parenteral administration, injection, subdermal, oral solution, rectal administration, buccal administration or transdermal administration.
4. Compounds and compositions of claim 3, wherein said compounds and compositions are formulated for the treatment of severe pain, muscle pain, spasticity, neuropathic pain, fibromyalgia, post-operative pain, muscle spasticity, headache, chronic pain, sub-chronic pain and local pain.
5. A pharmaceutical composition comprising a pharmaceutically acceptable carrier and a compound of claim 1, wherein the compound is (R)-2-(3-(2,4-dihydroxy-3,3-dimethylbutanamido)propanamido)ethyl 2-(2-((2,6-dichlorophenyl) amino)phenyl)acetate
6. The pharmaceutical composition of claim 5, wherein said pharmaceutical composition is formulated to treat the underlying etiology with an effective amount administering the patient in need by oral administration, delayed release or sustained release, transmucosal, syrup, topical, parenteral administration, injection, subdermal, oral solution, rectal administration, buccal administration or transdermal administration.
7. Compounds and compositions of claim 6, wherein said compounds and compositions are formulated for the treatment of severe pain, muscle pain, spasticity, neuropathic pain, fibromyalgia, post-operative pain, muscle spasticity, headache, chronic pain, sub-chronic pain and local pain.