1. A method, comprising:
acquiring a communication plan for interacting with customers;
selectively identifying a desired step within the communication plan; and
inserting a new decision step in front of the identified desired step within the communication plan, wherein the new decision step separates the customers into a plurality of groups and each group assigned to one or more actions within the communication plan.
2. The method of claim 1, wherein inserting further includes identifying the plurality of groups as high value customers and as medium and low value customers.
3. The method of claim 2 further comprising, adding a new group to the plurality of groups for selective ones of the customers that do not fall within the high value or medium to low value customer groups.
4. The method of claim 1 further comprising, assigning a particular group to a step and delay action, wherein the step and delay action stalls the particular group within the communication plan during processing of the communication plan and then re-associates the particular group with the desired step.
5. The method of claim 4 further comprising, assigning a different action during the step and delay action that when processed with the communication plan attempts to gather additional information about the particular group during the step and delay action and feeds that additional information to the desired step when the particular group is released to the desired step within the communication plan.
6. The method of claim 1 further comprising, assigning a delete action to a selective one of the groups within the communication plan if the selective one of the groups conform to one or more conditions during processing of the communication plan.
7. The method of claim 1 further comprising, assigning a monitor action to a selective one of the groups within the communication plan, wherein the monitor action when processed within the communication plan evaluates other events or conditions and in response to those events or conditions makes further decisions within the communication plan with respect to the selective one of the groups.
8. A method, comprising:
receiving a set of incoming leads within a communication plan for customers;
breaking the set into a plurality of groups; and
routing each of the groups to one or more actions within the communication plan.
9. The method of claim 8 further comprising, deleting a particular group in response to conditions within the communication plan.
10. The method of claim 9 further comprising, idling a particular group for a configurable amount of time in response to conditions within the communication plan.
11. The method of claim 8 further comprising, monitoring a particular group for other events or conditions before routing that particular group.
12. The method of claim 8, wherein breaking further includes utilizing a predefined condition that when evaluated against the set of incoming leads produces the plurality of the groups.
13. The method of claim 8, wherein breaking further includes receiving a decision step from an operator as the communication plan executes, wherein the decision step includes instructions for performing the breaking of the set of incoming leads into the plurality of the groups.
14. A system comprising:
a decision step within a communication plan; and
a communication service, wherein the communication service dynamically processes the communication plan and when the decision step is encountered or received, the communication service breaks a set of incoming leads into a plurality of groups, each group routed to one or more actions within the communication plan.
15. The system of claim 14 further comprising, a plan editor that permits the communication plan to be created or modified with the decision step.
16. The system of claim 14 further comprising, a data store to house the communication plan, wherein the communication service accesses the data store to evaluate and process the communication plan.
17. The system of claim 14, wherein the decision step is to be dynamically received from an operator while the communication service processes the communication plan.
18. The system of claim 14, wherein the decision step includes a condition that when dynamically evaluated by the communication service produces the plurality of the groups.
19. The system of claim 18, wherein the condition defines the groups as at least one of high value customers, medium value customers, low value customers, and remaining customers not having enough information to be associated with another one of the groups.
20. The system of claim 14, wherein the one or more actions include at least one of a delay action, a continue-to-monitor action, and a delete action.
The claims below are in addition to those above.
All refrences to claim(s) which appear below refer to the numbering after this setence.
What is claimed is:
1. An aerodynamic blade comprising:
a tip;
a root;
materials comprising skins, reinforcement strips, glass sheets, stiffeners and pre-cut sheets layered into each of top and bottom molds using a resin to define a mating perimeter surrounding a depression in said layered materials in each mold wherein said molds are adapted to be mated together to engage said mating perimeters whereby said depressions define a core cavity; and
foam disposed in said depressions for expanding and filling said core cavity.
2. A blade as set forth in claim 1 including a rod disposed in one of said molds to define a leading edge and adhesively securing said rod to said layered materials.
3. A blade as set forth in claim 1 including a root insert support disposed in one of said molds to define a blade support at said root end and adhesively securing said insert support to said layered materials.
4. A blade as set forth in claim 1 including a tip weight disposed in one of said molds to define said tip end and adhesively securing said tip weight to said layered materials.
5. A blade as set forth in claim 1 wherein said molds include helical surfaces for mating said molds to mold a blade with an aerodynamic twist between said tip and root ends thereof.
6. A blade as set forth in claim 1 wherein said resin includes a resin catalyst for curing said resin.
7. A blade as set forth in claim 1 wherein said foam includes a foam catalyst for expanding said foam.
8. An aerodynamic blade including an upper and a lower skin, a rod, a support root insert with a post and a tip weight, a root end portion, a tip portion, a trailing edge portion and an intermediate portion using a top mold and a bottom mold having stiffener grooves disposed therein and cavities defining corresponding root end, tip, trailing edge and intermediate areas, said blade comprising:
a resin applied over said top and bottom molds;
an upper skin disposed in said top mold;
a lower skin disposed in said bottom mold;
reinforcement strips disposed over said upper skin in said top mold;
reinforcement strips disposed over said bottom skin in said bottom mold;
a first main glass sheet disposed over said reinforcement strips in said top mold;
a second main glass sheet disposed over said reinforcement strips in said bottom mold;
first and second stiffeners disposed on said first main glass sheet in said top mold;
first and second stiffeners disposed on said second main glass sheet in said bottom mold;
a first pre-cut sheet disposed over said stiffeners in said top mold;
a second pre-cut sheet disposed over said stiffeners in said bottom mold;
a rod disposed on one of said pre-cut sheets to define a leading edge;
a root insert support disposed on one of said pre-cut sheets at said root end area to define a support for said blade;
a tip weight disposed on one of said pre-cut sheets at said tip area to define said tip of said blade and having an end of one of said second pre-cut sheets 9 folded over onto said tip weight;
adhesive applied on said folded over end of said pre-cut sheet and said tip weight for adhering said pre-cut sheet to said tip weight;
a leading edge pre-cut sheet disposed on said rod;
a trailing edge pre-cut sheet disposed on said trailing edge and folding over one end of said sheet;
resin applied in said top mold;
resin applied in said bottom mold;
wherein said upper skin is mated with said lower skin around said periphery of said mold cavities to define a core cavity between said upper and lower skins with said core cavity having foam disposed therein.
9. An aerodynamic blade including an upper and a lower skin, a rod, a support root insert with a post and a tip weight, a root end portion, a tip portion, a trailing edge portion and an intermediate portion using a top mold and a bottom mold having stiffener grooves disposed therein and cavities defining corresponding root end, tip, trailing edge and intermediate areas, said blade comprising:
an upper skin disposed in said top mold;
a lower skin disposed in said bottom mold;
resin including applied on said stiffener grooves;
trailing edge reinforcement strips disposed in said trailing edge area of said top mold;
trailing edge reinforcement strips disposed in said trailing edge area of said bottom mold;
tip reinforcement strips disposed in said tip area of said top mold;
tip reinforcement strips disposed in said tip area of said bottom mold;
resin applied at said tip area and said intermediate area of said top mold;
resin applied at said tip area and said intermediate area of said bottom mold;
a first main glass sheet disposed in said top mold;
a second main glass sheet disposed in said bottom mold;
first and second stiffeners disposed in said root end area of said top mold;
first and second stiffeners disposed in said root end area of said bottom mold;
a first pre-cut sheet disposed into said top mold;
a second pre-cut sheet disposed into said bottom mold;
a rod disposed on said first pre-cut sheet to define a leading edge;
a root insert support disposed on said first pre-cut sheet for defining said support for said blade;
a tip weight disposed on said first pre-cut sheet to define said tip of said blade and having an end of said first pre-cut sheet folded over onto said tip weight;
adhesive applied on said folded over end of said pre-cut sheet and said tip weight for adhering said pre-cut sheet to said tip weight;
a leading edge pre-cut sheet disposed on said rod;
a trailing edge pre-cut sheet disposed on said trailing edge and folding over one end of said sheet;
resin applied to said root insert support, said rod and said tip portion;
wherein said upper skin is mated with said lower skin around said periphery of said mold cavities to define a core cavity between said upper and lower skins with said core cavity having foam disposed therein.
10. An aerodynamic blade including an upper and a lower skin, a rod, a support root insert with a post and a tip weight, a root end portion, a tip portion, a trailing edge portion and an intermediate portion using a top mold and a bottom mold having stiffener grooves disposed therein and cavities defining corresponding root end, tip, trailing edge and intermediate areas, said blade comprising:
a resin a catalyst applied over said top and bottom molds;
an upper skin disposed in said top mold;
a lower skin disposed in said bottom mold;
resin applied on said stiffener grooves;
trailing edge reinforcement strips disposed in said trailing edge area of said top mold;
trailing edge reinforcement strips disposed in said trailing edge area of said bottom mold;
tip reinforcement strips disposed in said tip area of said top mold;
tip reinforcement strips disposed in said tip area of said bottom mold;
resin applied at said tip area and said intermediate area of said top mold;
resin applied at said tip area and said intermediate area of said bottom mold;
a first main glass sheet disposed in said top mold;
a second main glass sheet disposed in said bottom mold;
first and second fiberglass stiffeners disposed in said root end area of said top mold;
first and second fiberglass stiffeners disposed in said root end area of said bottom mold;
a first pre-cut sheet disposed into said top mold;
a second pre-cut sheet disposed into said bottom mold;
a rod disposed on said first pre-cut sheet to define a leading edge;
a root insert support disposed on said first pre-cut sheet in said root end area for defining said support for said blade;
a tip weight disposed on said first pre-cut sheet in said tip area to define said tip of said blade and having an end of said first pre-cut sheet folded over onto said tip weight;
adhesive applied on said folded over end of said pre-cut sheet and said tip weight for adhering said pre-cut sheet to said tip weight;
a leading edge pre-cut sheet disposed on said rod;
a trailing edge pre-cut sheet disposed on said trailing edge and folding over one end of said sheet;
resin applied to said root insert support, said rod and said tip portion;
wherein said upper skin is mated with said lower skin around said periphery of said mold cavities to define a core cavity between said upper and lower skins with said core cavity having foam disposed therein.
11. A method of making an aerodynamic blade having a tip, a root and comprising the steps of:
layering materials comprising skins, reinforcement strips, glass sheets, stiffeners and pre-cut sheets into each of top and bottom molds using a resin to define a mating perimeter surrounding a depression in the layered materials in each mold;
disposing foam in the depressions, and
mating the molds together to engage the mating perimeters whereby the depressions define a core cavity with the foam therein,
allowing the foam to expand and fill the core cavity,
curing the blade, and
separating the molds from the blade.
12. A method as set forth in claim 11 including disposing a rod in one of the molds to define a leading edge and adhesively securing the rod to the layered materials.
13. A method as set forth in claim 11 including disposing a root insert support in one of the molds to define a blade support at the root end and adhesively securing the insert support to the layered materials.
14. A method as set forth in claim 11 including disposing a tip weight in one of the molds to define the tip end and adhesively securing the tip weight to the layered materials.
15. A method as set forth in claim 11 wherein the molds mate along helical surfaces to mold a blade with an aerodynamic twist between the tip and root ends thereof.
16. A method of making a helicopter blade as set forth in claim 11 including combining a resin catalyst with the resin.
17. A method of making a helicopter blade as set forth in claim 11 including combining a foam catalyst with the foam.
18. A method of making a helicopter blade including an upper and a lower skin, a rod, a support root insert with a post and a tip weight with a post, a root end portion, a tip portion, a trailing edge portion and an intermediate portion using a top mold and a bottom mold having stiffener grooves disposed therein and cavities defining corresponding root end, tip, trailing edge and intermediate areas, said method comprising the steps of:
applying a resin over the top and bottom molds;
disposing an upper skin in the top mold;
disposing a lower skin in the bottom mold;
disposing reinforcement strips over the upper skin in the top mold;
disposing reinforcement strips over the bottom skin in the bottom mold;
disposing a first main glass sheet over the reinforcement strips in the top mold;
disposing a second main glass sheet over the reinforcement strips in the bottom mold;
disposing first and second stiffeners on the first main glass sheet in the top mold;
disposing first and second stiffeners on the second main glass sheet in the bottom mold;
disposing a first pre-cut sheet over the stiffeners in the top mold;
disposing a second pre-cut sheet over the stiffeners in the bottom mold;
disposing a rod on one of the pre-cut sheets to define a leading edge;
disposing a root insert support on one of the pre-cut sheets at the root end area to define a support for the blade;
disposing a tip weight on one of the pre-cut sheets at the tip area to define the tip of the blade;
folding over an end of one of the said second pre-cut sheets onto the tip weight;
applying adhesive on the folded over end of the pre-cut sheet and the tip weight for adhering the pre-cut sheet to the tip weight;
disposing a leading edge pre-cut sheet on the rod;
disposing a trailing edge pre-cut sheet on the trailing edge and folding over one end of the sheet;
applying resin in the top mold;
applying resin in the bottom mold;
forcing air from the pre-cut sheets;
placing the top mold over the bottom mold;
mating the upper and lower skins around the periphery of the mold cavities to define a core cavity between the upper and lower skins;
expanding foam in the core cavity;
curing the adhesive;
separating the top and bottom molds, and
removing the blade from the molds.
19. A method of making a helicopter blade including an upper and a lower skin, a rod, a support root insert with a post and a tip weight, a root end portion, a tip portion, a trailing edge portion and an intermediate portion using a top mold and a bottom mold having stiffener grooves disposed therein and cavities defining corresponding root end, tip, trailing edge and intermediate areas, said method comprising the steps of:
disposing an upper skin in the top mold;
disposing a lower skin in the bottom mold;
applying resin on the stiffener grooves;
disposing trailing edge reinforcement strips in the trailing edge area of the top mold;
disposing trailing edge reinforcement strips in the trailing edge area of the bottom mold;
disposing tip reinforcement strips in the tip area of the top mold;
disposing tip reinforcement strips in the tip area of the bottom mold;
applying resin at the tip area and the intermediate area of the top mold;
applying resin at the tip area and the intermediate area of the bottom mold;
disposing a first main glass sheet in the top mold;
disposing a second main glass sheet in the bottom mold;
disposing first and second stiffeners in the root end area of the top mold;
disposing first and second stiffeners in the root end area of the bottom mold;
disposing a first pre-cut sheet into the top mold;
disposing a second pre-cut sheet into the bottom mold;
disposing a rod on the first pre-cut sheet to define a leading edge;
disposing a root insert support on the first pre-cut sheet for defining the support for the blade;
disposing a tip weight on the first pre-cut sheet to define the tip of the blade;
folding over an end of the first pre-cut sheet onto the tip weight;
applying adhesive on the folded over end of the pre-cut sheet and the tip weight for adhering the pre-cut sheet to the tip weight;
disposing a leading edge pre-cut sheet on the rod;
disposing a trailing edge pre-cut sheet on the trailing edge and folding over one end of the sheet;
applying resin to the root insert support, the rod and the tip portion;
forcing air from the pre-cut sheets;
placing the top mold over the bottom mold;
mating the upper and lower skins around the periphery of the mold cavities to define a core cavity between the upper and lower skins;
expanding foam in the core cavity;
curing the adhesive;
separating the top and bottom molds, and
removing the blade from the molds.
20. A method of making a helicopter blade including an upper and a lower skin, a rod, a support root insert with a post and a tip weight, a root end portion, a tip portion, a trailing edge portion and an intermediate portion using a top mold and a bottom mold having stiffener grooves disposed therein and cavities defining corresponding root end, tip, trailing edge and intermediate areas, said method comprising the steps of:
applying a resin over the top and bottom molds;
disposing an upper skin in the top mold;
disposing a lower skin in the bottom mold;
sizing first and second main glass sheets;
sizing two first stiffeners;
sizing two second stiffeners;
sizing tip reinforcement strips;
sizing trailing edge reinforcement strips;
applying resin on the stiffener grooves;
disposing the trailing edge reinforcement strips in the trailing edge area of the top mold;
disposing the trailing edge reinforcement strips in the trailing edge area of the bottom mold;
disposing the tip reinforcement strips in the tip area of the top mold;
disposing the tip reinforcement strips in the tip area of the bottom mold;
applying resin at the tip area and the intermediate area of the top mold;
applying resin at the tip area and the intermediate area of the bottom mold;
disposing the first main glass sheet in the top mold;
disposing the second main glass sheet in the bottom mold;
disposing the first and second fiberglass stiffeners in the root end area of the top mold;
disposing the first and second fiberglass stiffeners in the root end area of the bottom mold;
disposing a first pre-cut sheet into the top mold;
disposing a second pre-cut sheet into the bottom mold;
disposing a rod on the first pre-cut sheet to define a leading edge;
disposing a root insert support on the first pre-cut sheet in the root end area for defining the support for the blade;
disposing a tip weight on the first pre-cut sheet in the tip area to define the tip of the blade;
folding over an end of the first pre-cut sheet onto the tip weight;
applying adhesive on the folded over end of the pre-cut sheet and the tip weight for adhering the pre-cut sheet to the tip weight;
disposing a leading edge pre-cut sheet on the rod;
disposing a trailing edge pre-cut sheet on the trailing edge and folding over one end of the sheet;
applying resin to the root insert support, the rod and the tip portion;
forcing air from the pre-cut sheets with rollers;
placing the top mold over the bottom mold;
mating the upper and lower skins around the periphery of the mold cavities to define a core cavity between the upper and lower skins;
expanding foam in the core cavity;
curing the adhesive;
separating the top and bottom molds; and
removing the blade from the molds.